Shipping policy
Last updated: 10/06/2026
This Shipping Policy outlines how orders are processed and delivered by Luxe Saffarz.
Order Processing Time
All orders are processed within 2–4 business days (excluding weekends and UK public holidays).
If we are experiencing a high volume of orders, processing may be delayed slightly. We will notify you by email if there is a significant delay. Unless stated otherwise on our social medias.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times are provided as a guide only and may vary depending on location, carrier delays, or circumstances beyond our control. Any major shipping delays will be posted on our social media platforms.
Please note that delivery times do not include order processing time.
UK Shipping
We currently ship within the United Kingdom.
Estimated delivery times within the UK typically range from 2–7 business days after dispatch, depending on your location and the shipping method selected.
Please note any major shipping delays will be posted on our social media platforms.
International Shipping
We also offer international shipping. Delivery times and shipping costs vary by destination and will be shown at checkout.
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Any major shipping delays will be posted on our social media platforms.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Please allow up to 24 hours for tracking details to update.
Any major shipping delays will be posted on our social media platforms.
Delays
Luxe Saffarz is not responsible for delays caused by:
-Courier or postal service disruptions
-Customs processing
-Weather conditions
-Incorrect or incomplete delivery information provided at checkout
Any major shipping delays will be posted on our social media platforms.
Incorrect Address
Please ensure your shipping address is correct before completing your order.
We are not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply.
Lost or Missing Packages
If your order appears to be lost or has not arrived within the estimated delivery timeframe, please contact us at heritage@luxesaffarz.com and we will assist you.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.
Contact Us
For any shipping-related questions, please contact us at:
heritage@luxesaffarz.com